jobs in bangkok


Customer Engagement Executive (Thailand)

Posted 21 Aug 2019

Enterpryze

Bangkok (Information Technology (IT))


The Role:

The Customer Engagement Executive will be responsible for the On-boarding, Training, and Support of our customers onto our Enterpryze Cloud Based solution.

The successful candidate will be a customer-focused, enthusiastic and confident professional, who will form part of our Regional Support Team. Our team is responsible for the customer journey from initial engagement, setup, on-boarding, training, support and ongoing development of customer and partner relationship.

Responsibilities:

Become a product expert for Enterpryze Demonstration of the product as part of pre and post-sales cycle On-boarding of new customers into the platform On-site customer training
On-site customer support Ongoing customer support & troubleshooting via webinars etc Ownership of customer issues to completion
Proactively develop customer relationships Ensure each customer is brought on the Enterpryze journey successfully Seek new ways to enhance & improve the customer experience Enablement of our Partners regional team including product training Delivery of Product Workshops Go to Market support for Partners Required Skills:

Excellent communication skills, written & verbal Ability to present Background in Accountancy a distinct advantage Fluent English speaker Fluent Thai speaker Proven track record in Customer Service and Engagement
Self-motivated with a drive to succeed Experienced in high-level customer service Excellent organizational skills Problem solver Multitasker Team player Additional language desirable Travel may be required Education/Technical Expertise:

Degree or 3rd Level equivalent in relevant field

How to Apply

https://milnerbrowne.bamboohr.com/jobs/view.php?id=140